Customer Service




Handling & production time is 5 days once payment is received. Shipping time is an additional 3-5 business days.  We only ship to physical addresses within the continental 48 U.S. States. We DO NOT ship to P.O. BOXES, APO/AE, freight forwarders, or International locations.

Shipping is always free under 96" widths. For widths over 96" a $95.00 freight charge is applied. We ship direct to consumer via FedEx and UPS.

If you have a large item exceeding the 96" width limit, your item is sent via LTL Freight. You will need to be present for delivery. If you are a residential customer, the LTL company will call you to schedule an appointment for delivery to your residence. This may add up to 2 days to the delivery window.

You will be notified by e-mail with tracking information once your order has been inspected & loaded by the parcel company. 



We offer a 30 day return policy from the delivery date. Your satisfaction is very important to us. If you wish to return an item, please contact us directly to arrange a return. Items must be returned in original manufacturer packaging.

In the unlikely event that you receive defective or damaged merchandise, we will immediately correct it at no additional cost to you, if we are notified of the damage within 2 days.

All returns are subject to up to a 20% restocking fee due to the custom manufacturing of your order.

Expedited, original free ship, and return shipping fees are non-refundable.

Return requests cannot be accepted if the purchase is past our 30-day policy.

We provide an un-paid shipping label for all returns.

Items returned to us that are damaged, missing parts, or have obvious signs of use, are ineligible for refunds.

If damages are reported within 7 days of delivery for UPS or FedEx, we will file a claim on your behalf and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if customer fails to notify Bravada of defective or damaged merchandise within 2 business days of receipt.

We reserve the right to reject any order, at our sole discretion depending on the condition of the return.

Because our blinds are custom made and require a restocking fee, we will refund you up to 80% of the total purchase price.

Please use a track-able method for returning your item. Replacements or exchanges are gladly accepted, please contact us at 1-800-822-0340.



All cancellations must be made within 12 hours of placing your order, If the cancellation is requested after the 12-hour period, you must contact us after you receive your product to request a Return Authorization.


Payments Pricing & Promotions:

Payment for your order is due at time of order placement and in full.  Under some situations and for qualifying customers we may invoice you within the terms of our agreement with you. The invoice is due on receipt and in full.  All payments made whether online or via phone are encrypted and secure.  Pricing is subject to change at any time and without notice. Promotions and savings have rules and conditions. Please see specific promotional materials for information regarding the terms of the promotion.


Viewing Orders & Using Account Information

If you have created an account with us, you may log into that account at any time and view saved items and history of items purchased previously.  Tracking your orders can be done by clicking the link at the bottom of any page of our website. You may update your preferences and order information and favorites lists from your account as well. Updating your personal information can be performed by simply logging into your account at, or by calling customer care during normal office hours.

Our contact information is:

Bravada Company LLC
PO BOX 2722
Waycross, Georgia 31502


Privacy & Security Statements

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.


When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 • To personalize user's experience and to allow us to deliver the type of content and product offerings in which   you are most interested.

      • To improve our website in order to better serve you.

      • To allow us to better service you our customer.

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

      • To ask for ratings and reviews of services or products

      • To follow up with correspondence (live chat, email or phone inquiries)


How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart.

      • Understand and save user's preferences for future visits.

      • Keep track of advertisements.

      • Compile aggregate data about site traffic and site interactions.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some or all features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. However, disengaging cookies will limit or cause you to lose the ability to view your: 


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience.

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at:

According to CalOPPA we agree to the following:

1. Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
2. Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.
3. Users will be notified of any privacy policy changes: On our Privacy Policy Page

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe.

Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days or we will notify the users via in-site notification within 1 business day.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

If at any time you would like to unsubscribe from receiving future emails, you can email us or follow the instructions at the bottom of each email, and we will promptly remove you.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Bravada Company LLC
2413 Cobblestone Drive
Blackshear, Georgia 31516

Last Edited on 2019-03-04